General
What hardware do I need?
Any MikroTik router running RouterOS v6.x or v7.x. Popular models include RB750, RB3011, RB4011, CCR series, and CHR.
Can I use non-MikroTik routers?
Currently, PulseISP is optimized for MikroTik RouterOS. Support for other vendors is planned.
Is there a mobile app?
The dashboard is fully responsive and works on mobile browsers. A native mobile app is in development.
Billing
How much does PulseISP cost?
Pricing is based on your plan tier. See pulseisp.com/pricing for current pricing.
What payment methods do you accept?
We accept Paystack, Flutterwave, and M-Pesa depending on your region.
Is there a free trial?
Yes, new accounts get a 7-day free trial on any plan.
Technical
How secure is my data?
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All RADIUS traffic is encrypted via WireGuard tunnel
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Database is encrypted at rest
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Row-level security ensures tenant isolation
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All API endpoints use HTTPS
What happens if the VPS goes down?
Your MikroTik routers will continue to work with cached credentials. New authentication attempts will fail until the service is restored.
Can I export my data?
Yes, you can export customer data, usage reports, and transaction history as CSV.
How do I migrate from another system?
Contact our support team for migration assistance. We can help import your customers, plans, and active sessions.
Support
How do I get help?
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Email — support@pulseisp.com
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Documentation — https://support.pulseisp.com/hc/user-guide/en
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In-app chat — Available in the dashboard
What are your support hours?
24/7 support for enterprise plans. Standard plans get email support during business hours (Mon-Fri, 9AM-6PM WAT).