Auto-Expiry & Suspension

PulseISP automatically manages subscription lifecycles — from activation to expiry to suspension.

How It Works

Subscription Lifecycle

Active ──► Expired ──► Suspended ──► Renewed ──► Active
  │                        │
  └── Manual Renewal       └── Payment Made

Expiry Check

We check everytime for expired subscriptions:

1. Finds all customers who are expired

2. Block their access

3. You see expired on your dashboard

Suspension

When an expired customer tries to authenticate:

1. System checks subscription status

2. Finds subscription is expired

3. We block their access

4. You do nothing

Reactivation

When payment is made:

1. Payment is received via system

2. System updates the subscription

3. New expiry date is calculated

4. Customer status becomes active

5. Customer new connection works

Manual Control

From the dashboard, you can:

• Suspend — Immediately block a subscriber

• Activate — Restore service

• Extend — Manually add days to subscription

• Kick — Force disconnect active session

Notifications

Configure email/SMS reminders before expiry:

• 3 days before — "Your subscription expires soon"

• 1 day before — "Renew now to avoid interruption"

• Day of expiry — "Your service has been suspended"